Privacy & Cookies Policy
Last updated: 07/03/2026
At BALU, we respect your privacy and are committed to protecting your personal data.
This policy explains how we collect, use, and protect your information when you visit our website.
1. Who we are
We are BALU, located at Νεοφύτου Νικολαίδη 1, Paphos 8011, Cyprus.
If you have any questions about this policy, you can contact us at:
2. Information we collect
We may collect the following types of information:
Contact details – if you fill in our contact form (name, email, phone number, message).
Newsletter sign-ups – if you choose to subscribe, we will collect your name and email.
Technical data – such as your IP address, browser type, and browsing activity (collected via cookies/analytics).
3. How we use your information
We use your information only for:
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Responding to your enquiries or messages.
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Sending newsletters or updates if you have subscribed.
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Improving our website and customer experience through analytics.
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We do not sell, rent, or trade your personal information to third parties.
4. Data storage & security
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Your data is stored securely and only kept for as long as necessary.
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Contact form enquiries are deleted once no longer needed.
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Newsletter data is kept until you unsubscribe (you can do this anytime).
5. Your rights
Under GDPR and Cyprus data protection law, you have the right to:
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Access the personal data we hold about you.
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Request correction or deletion of your data.
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Withdraw consent for email marketing at any time.
To exercise these rights, contact us at info@balu.cy.
6. Cookies
Our website uses cookies to improve your experience. Cookies are small text files stored on your device.
We use:
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Essential cookies – needed for the website to work properly.
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Analytics cookies (e.g. Google Analytics) – to understand how visitors use our site so we can improve it.
Managing cookies
When you first visit our site, you will see a cookie banner where you can accept or decline non-essential cookies.
You can also change your browser settings to block or delete cookies at any time.
7. Updates to this policy
We may update this Privacy & Cookies Policy from time to time. The latest version will always be available on our website.